Our #1 goal is to maintain a lasting relationship with you. All New products purchased from us can be returned withing 14 days for a refund if they are still in unused condition. All used products can be returned within 30 days and we will fix the item and then return it to you in working condition. If you have any problems or questions please contact us via email (contact us link below) or phone (260-357-1560 x2). Our store hours are Monday through Friday 9am to 6pm EST.