Returns must be received in new condition with original packaging. Once we receive the return we will issue a refund less a 20% restocking fee (this covers our shipping and handling cost). Any new item that is returned and found to be used is subject to a 50% restocking fee. All used products can be returned within 30 days and we will fix the item and then return it to you in working condition. If you have any problems or questions please contact us via email (contact us link below) or phone (260-357-1560 x2). Our store hours are Monday through Friday 9am to 6pm EST.